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Next generation ASR: a core technology for fuelling AI innovation

Published by NICE

The document explores the transformative potential of next-generation Automatic Speech Recognition (ASR) as a cornerstone technology in AI innovation. Highlighting its applications in real-time transcription, ASR enhances customer experiences, streamlines operations, and drives better outcomes in contact centers. It details NICE's purpose-built ASR solutions, which leverage advanced speech analytics and real-time insights to empower agents, reduce costs, and improve efficiency. Emphasizing flexibility, the paper showcases deployment options—cloud, hybrid, and on-premises—tailored to diverse business needs. It also underscores critical considerations for selecting ASR, such as accuracy, latency, cost, and security, ensuring impactful AI-driven customer engagement.

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Related Categories Artificial Intelligence, Generative AI, Deep Learning, Cognitive Computing, NLP, Computer Vision, NLU, AI Ethics, Machine Learning Models, AI in Business, AI-powered Analytics, AI in Healthcare

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