As a wide variety of information technology services move to online offerings in the Cloud, more and more IT executives are considering whether to shift their enterprise resource planning (ERP) systems there as well.
Running processes and infrastructure from the Cloud can, in the right context, provide greater...
Published: Sep 01, 2015
Recording telephone conversations is nothing new, ensuring recording mobile conservation is...
In the UK, since the ruling in 2009 by the UK finance governing body the FCA (formerly FSA), Financial Institutions have had to legally comply and record all fixed line conversations.
Download now to read more..
Published: Sep 01, 2015
The challenge for businesses is to devise communication policies that will control the escalating cost of doing business abroad, while providing employees with access to essential tools and data that encourage communication and productivity in foreign jurisdictions.
Published: Sep 01, 2015
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity...
Published: Feb 09, 2016
For HR professionals, the need to be flexible in the face of change is constant. From budget constraints to the latest data security protocols and increasing regulatory compliance demands, there’s a lot to keep up with. Juggling so many competing priorities can make it difficult to know where you should spend your...
Published: Feb 09, 2016
"Activate your fans, don’t just collect them like baseball cards.” Are you empowering your consumers through social media?
The following articles will help pinpoint areas of success, while highlighting trends in how social selling is evolving and tips to ensure you go along the right path to benefit...
Published: Feb 11, 2016
Social selling is a sophisticated practice, and there are a host of challenges and dangers to be wary of.
This guide brought to you by MyCustomer and Microsoft will explore the challenges and opportunities of social selling, to help you maximise your potential, while minimising your risks.
You will learn: ...
Published: Feb 11, 2016
How can analytics help drive sales performance?
This guide will help you establish the power of using sales analytics in your business, and how you can apply the correct strategy and tools to utilise it.
Over several chapters you will learn:
Sales Analytics best practices
What KPIs you need to keep...
Published: Feb 11, 2016
As manufacturers strive to keep pace with customer expectations, sellers are faced with understanding a rapidly evolving portfolio of products, product configurations, and new value-added services. How can you optimize the sales side of your manufacturing process for long-term sustainability?
This whitepaper introduces...
Published: Feb 11, 2016
Sickness is one of the number one causes of pain for both employers and employees.
Especially in winter months, a couple of employees might call in sick.
No matter how big the company is, unexpected absences might affect the business’ productivity and profits in a negative way, and if they become a regular...
Published: Feb 24, 2016
Odds are you’re going to be hosting a video conference or webinar sometime in the near future. So, are you ready for your close up? It’s crucial for you as the speaker to be able
to establish confidence and credibility with your audience in order to hold their attention, especially...
Published: Sep 07, 2016
When roaming, voice calls and data sessions typically need to be routed back to the domestic ‘home’ network of the subscriber – adding latency and reducing data transfer rates and call quality.
By treating subscribers more like domestic home subscribers, Truphone is able to reduce latency and provide...
Published: Sep 01, 2015
As HR professionals play an increasingly important part in carrying out business strategies, the tools they use naturally have to evolve to meet these new requirements.
In this white paper, learn how far workforce management technology has progressed in recent years, and the important role automation is playing in...
Published: Feb 09, 2016
Don't let errors and process inefficiencies rob your organisation of optimal performance and employee engagement.
Download this infographic to read more about:
Organisational performance and efficiency
Employee satisfaction
Risk management and compliance
Published: Feb 09, 2016