If you’ve ever sat through a meeting and felt it was an utter waste of your time, this guide is for you.
It doesn’t matter whether it’s a quick catch-up with a colleague or a regular team get-together: a meeting should be an organised gathering of the right people to serve a...
Published: Sep 07, 2016
The art of public speaking is evolving all the time – and the good news is that giving a solid presentation is a highly coachable skill. But what insight do you need in order to transform your content and delivery from muddled to mesmerizing?
This article offers advice and lessons to help you make...
Published: Sep 01, 2015
The way we work is changing – but not fast enough. In the current challenging climate, most companies and public sector organisations are looking closely at what they do and how they do it.
Now is the time to take steps not only to deal with the impacts of the recent recession, but also to...
Published: Sep 07, 2016
When a flexible work arrangement is managed well and outfitted with the right technology, people achieve new levels of productivity, job satisfaction and cost savings.
“The manager who is willing to learn new strategies and make adjustments to old systems can garner benefit for both the company and the...
Published: Sep 01, 2015
For HR professionals, the need to be flexible in the face of change is constant. From budget constraints to the latest data security protocols and increasing regulatory compliance demands, there’s a lot to keep up with. Juggling so many competing priorities can make it difficult to know where you should spend your...
Published: Feb 09, 2016
The challenge for businesses is to devise communication policies that will control the escalating cost of doing business abroad, while providing employees with access to essential tools and data that encourage communication and productivity in foreign jurisdictions.
Published: Sep 01, 2015
Recording telephone conversations is nothing new, ensuring recording mobile conservation is...
In the UK, since the ruling in 2009 by the UK finance governing body the FCA (formerly FSA), Financial Institutions have had to legally comply and record all fixed line conversations.
Download now to read more..
Published: Sep 01, 2015
How can analytics help drive sales performance?
This guide will help you establish the power of using sales analytics in your business, and how you can apply the correct strategy and tools to utilise it.
Over several chapters you will learn:
Sales Analytics best practices
What KPIs you need to keep...
Published: Feb 11, 2016
Poor time management is the bane of many a business. In today’s fast-paced world – a new email lands in your inbox every 10 seconds, the phone doesn’t stop ringing, and your day is filled with multiple meetings – it can be difficult sometimes to focus on the job in hand.
This report will help...
Published: Sep 01, 2015
One of the top challenges facing sales as a profession is a lack of standard terminology. Common terms such as “close rate” and “preferred supplier” can have numerous definitions. How you ensure sales process consistency across teams, across divisions, and ultimately against other organisations...
Published: Feb 11, 2016
In some kinds of more traditional businesses the finance department tends to swallow as much data as is thrown at it but only outputs small, measured and curated amounts of insights periodically: “Here’s revenue vs target in the last quarter”.
These are undoubtedly essential for proper business management,...
Published: Aug 30, 2018
Social selling is a sophisticated practice, and there are a host of challenges and dangers to be wary of.
This guide brought to you by MyCustomer and Microsoft will explore the challenges and opportunities of social selling, to help you maximise your potential, while minimising your risks.
You will learn: ...
Published: Feb 11, 2016
Employee absence costs are on the rise. Yet while many organisations have processes in place to administer leaves, many lack the tools need to actively manage absences. Employers that enable managers to react quickly to leave requests, and empower HR to rein in excessive absences, can outperform the competition.
This...
Published: Feb 09, 2016
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity...
Published: Feb 09, 2016